Outsourcing will save the budget and improve the quality of customer service
Leave a Request
Leave a Request
Our specialist will call you
back during the working day.
Prepare the Database
Prepare the Database
We agree on the amount and
develop a conversation script.
Test & Work
Test & Work
Make targeted script calls.
We provide reporting.
Email support
Convert every support email into trackable ticket in the helpdesk that you can manage and execute tasks on. Add and manage multiple support emails. Unlike your email inbox, every email here will be categorized, prioritized and assigned to specific support agents. You can also set resolution deadlines for every ticket using Service Level Agreement.
Set up a fully functional call center on the cloud that is tightly integrated with your helpdesk using the phone channel powered by Freshcaller. You can port or buy support numbers anywhere in the globe and answer calls right within the helpdesk. Agents can record calls, attach them to tickets, and easily access contextual data such as recent conversations with the customer.
Use the Freshchat messenger inside Freshdesk to engage with customers who are on your website, in-app, or mobile platform. Reply to a conversation initiated by the customer or response made on a proactive campaign set up by you. Use the messenger to assign chats to a specific team member or a group, get all the contextual information about the customer.
In the beginning, I was leery about using outsourced work again. But the MVP (minimum viable product) that they did was really amazing. We really liked them because they weren’t code monkeys. They didn’t just ask for tasks and then complete them. They actually put thought into it.
Michael Lawrence
Designer
In the beginning, I was leery about using outsourced work again. But the MVP (minimum viable product) that they did was really amazing. We really liked them because they weren’t code monkeys. They didn’t just ask for tasks and then complete them. They actually put thought into it.
Michael Lawrence
Designer
In the beginning, I was leery about using outsourced work again. But the MVP (minimum viable product) that they did was really amazing. We really liked them because they weren’t code monkeys. They didn’t just ask for tasks and then complete them. They actually put thought into it.
Michael Lawrence
Designer
In the beginning, I was leery about using outsourced work again. But the MVP (minimum viable product) that they did was really amazing. We really liked them because they weren’t code monkeys. They didn’t just ask for tasks and then complete them. They actually put thought into it.